Experienced/Senior Customer Excellence Front Office Agent - Henkel Consumer Brands ‏(m/f/x)

At Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Consumer Brands continuously drive the evolution in dynamic categories: Laundry & Home Care and Hair. With our trusted brands, including Persil and Schwarzkopf, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.

Dare to make an impact?

YOUR ROLE

• Manage existing portfolio of Benelux retailers related to orders, deliveries and invoices, in close collaboration with customers and internal departments as Sales, Demand Planning, Finance, etc.
  
• Main responsibilities:
  a) timely order-, delivery- and invoice processing including creation of replenishment orders for VMI-customers
  b) contribute to high service level and low complaint rate (log/admin), increase customer satisfaction
  
• Manage customer complaints on deliveries/invoices , together with the back-office teams in the Shared Service Center, Sales and logistical partners.
  
• Follow-up of prices in SAP orders.
  
• Further develop collaboration with customers in Win-Win spirit (balance service/costs).
  
• Driving customer satisfaction while optimizing customer order (size, frequency, accuracy) and delivery quality (on time).
• Support own and other departments (Sales , Demand Planning, etc.) with relevant info, contribute to cross departmental improvements.
• Increase process efficiency focusing on automation, digitization and touchless ordering.
•  Supporting the Head of Customer Excellence in dedicated projects (internal and external), participation in customer- and carrier meetings.

YOUR PROFILE

• Master degree in Economics, Supply Chain, Finance, Business Management, or similar by experience.
• Proven 5 to 10 years' experience in similar function or environment (FMCG).
  
• Trilingual: excellent written/spoken knowledge Dutch and English, with a good level of French.
  
• Strong personal skills: dynamic, eager to learn, proactive, responsible, punctual, team player.
  
• Mentality: Hands on, result oriented, service minded, stress resistant and well organized.
  
• Good communicator written/verbal, able to build strong relationship with customers, service providers and colleagues.
  
• Strong administrative skills (advanced Excel/Word, Powerpoint, databases, Power BI) able to focus on details and at the same time headlines in processes.
  
• Knowledge of SAP SD of similar ERP-systems is a clear advantage.
  
• Flexible to travel within the Benelux region for internal and customer meetings.
• Growth potential, thrives with new responsibilities and projects.
  
• Project management skills to realize customer excellence strategy and operational excellence is a plus.

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.