Customer Service Front Office Manager

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

·Manages the IC/CS Front Office team to ensure all operational requirements are met.

·Ensures all day-to-day customer related activities comply operational and current business standards.

·Optimizes people, resources and technologies within the team to ensure compliance with the business standards.

·Evaluates and improves regional IC/CS Front Office performance, provides recommendations to enhance organizational performance.

·Manages orders from creation to invoicing, including customer negotiations, export documentation, invoice disputes and customer complaints.

·Ensures customer service teams operate in compliance with SHE regulations.

·Systematically develops Teams and Talent in respective Customer Service organization Ensure that orders are processed in a timely and accurate manner.

·Maintain regular communication with customers to ensure satisfaction with products and services.

YOUR SKILLS

·Active listening to understand customer needs and address concerns effectively.

·Proficiency in supply chain and inventory management.

·Understanding of logistics and distribution to ensure timely deliveries.

·Leadership skills to guide and motivate a customer service team.

·Critical thinking to address complex customer issues and supply chain challenges.

·Ability to adapt to changing market conditions and customer demands.

·A Bachelor's degree, especially in a related field such as Business Administration, Supply Chain Management, or Industrial Engineering

·6-8 years’ work experience

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.