Internship as Customer Excellence Analyst

At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.

Do you dare to make an impact?

YOUR ROLE

• Manages customer complaints and delivery satisfying customer service for E-commerce Channel
• Steers the management of orders from creation to invoicing, including customer negotiation
• Ensures high quality and efficiency of CS processes, steers and monitors Service KPIs of CS
• Acts as point of contact between customers and internal functions (Marketing, Sales, Management etc.)
• Maintains high service level Identifies and improves department bottle necks

YOUR SKILLS

• Master Degree or equivalent
• Fluent in Italian and English
• Excellent computer skills, proficient in Excel
• Organizational skills including attention to detail and multitasking skills
• Passion for working with numbers, analytical mind set
• Team player but also able to work independently
• Plus: SAP understanding
• Availability for 6-month internship

Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to gender, origin, culture, mindset, generation, disability, religion and sexual orientation.