At Henkel, you can be a game changer and craft your career. Unleash your entrepreneurial spirit by bringing your ideas to life within a global team. Our leading brands and technologies, along with our high-performing businesses will provide you with countless opportunities to develop your skills and explore new paths. Your career at Henkel will contribute to a more sustainable future, while you grow within our vibrant, diverse culture of trust and belonging. If you're up for challenging the status quo, join our team of pioneers and make your mark on the future with us.
Do you dare to make an impact?
YOUR ROLE
- Respond to inbound consumer communications on Henkel Consumer Brands (Beauty Care & Laundry and Home Care products)
- Handle communication via phone calls, email, and social media
- Handle compliments, inquiries and complaints, product usage and ingredients, packaging, environmental and regulatory issues, animal testing, commercials, advertising and promotions, community relations, donation requests, etc
- Drive good consumer experience, upselling replacement products (for those items that were discontinued), and retention
- Escalations handling and claims processing
- Handle other related duties that may be assigned by superior (such as quality, queue management)
